Now Hiring:

Business Process Analyst/Trainer

Join the team dedicated to providing affordable housing solutions across North Texas.

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the business process analyst/trainer, you play an important role in helping us fulfill this mission by developing operational workflows to ensure compliance with federal and state regulations and DHA policies and procedures, and training staff in the use of DHA systems.

Enjoy these benefits when you join the DHA team!

• Flex Work: 4 and 1/2 Day or 4-Day Work Week
• Paid Time Off + 12 Paid Holidays
• Retirement Plan with 5% Employer Contribution + 457(b) Deferred Compensation Plan
• Tuition Reimbursement
• Employee Assistance Program: Financial, Legal, Mental Health and Counseling
• Medical, Dental and Vision Plans
• Section 125 Pre-Tax Cafeteria Plan
• Health Savings and Flexible Spending Accounts
• Term Life Insurance: Short-and Long-term Disability Plans

Key Responsibilities

• Acquire proficiency in the operational features and capabilities of software platforms utilized by DHA, including CRMs
• Design and implement tech-based programs to automate routine processes
• Analyze application software for performance issues and determine resolutions
• Monitor operations to ensure programming generates accurate and accessible data and achieves tactical goals and outcomes
• Create checklists, procedures and documentation for program operations
• Train staff on proper utilization of Yardi Voyager software and related programs, and basic organizational structures

Knowledge and Skills for Success

A successful business process analyst/trainer has:

• Knowledge of DHA organization, operations, policies and procedures
• Proficiency in workflow analysis and internal control procedures and standards
• Understanding of computer hardware and software use, installation, configuration and testing
• Knowledge of security systems procedures and access controls
• Understanding of telecommunications equipment and peripheral devices
• Skill in collaborating with cross-functional teams
• Ability to provide technical guidance and training
• Excellent verbal and written communication skills
• The ability to interact effectively with diverse groups of people

Qualifications

• Degree in Information Technology or Business, or a related field
• Two (2) years of process analysis and improvement
• Or an equivalent combination of education and experience

DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.