Director of Housing Operations
Shannon is the director of housing operations for DHA, a role she has held since 2015. She supervises property management for properties owned and operated by the DHA.
Shannon started with DHA in 1995, serving as a management clerk until 2002. She assumed the role of property manager and quickly ascended to senior asset manager, where she was responsible for the day-to-day management and maintenance operations of over 400 public housing units. Between 2010 and 2015, she created essential property management reports, supervised third party contracts for tax credit properties, and collaborated with the chief operating officer to oversee housing operations departments. Shannon executed each of these responsibilities with precision, acting as the management report analyst and trainer, project management coordination office supervisor, and housing operations administrator, respectively.
Prior to her 22 years with DHA and public housing, Shannon was a leasing agent for Midland Property Management in Houston. There she marketed and leased units while managing the site-based wait list.
Shannon attended Cedar Valley College. She is a certified housing manager, occupancy specialist, project-based accounting for public housing authority specialist, and low-income housing tax credit property manager. Shannon has also received certification for rent calculation, rent and income calculation, and the Real Estate Assessment Center’s uniform physical condition standards.