DHA moves annual recertifications online

We believe everyone deserves a place to call home. Our goal at DHA is to provide helpful resources to our clients and residents that will make the affordable housing process more attainable.

As a result of this goal, we’ve launched a new initiative to assist the families we serve in the certification process for DHA supported housing. On June 1, 2019, we moved our annual recertifications online to create a more efficient, more accessible recertification process for our residents.

Historically, annual recertification has been scheduled by mail and required an in-office meeting with a case manager. With the need to fill out application forms, file paperwork and submit verifications, our DHA team sought to discover a quicker and less tedious method. Moving forward, residents will be able to complete and submit all of these items online through the Client Portal. Now, assisted tenants will get an email notifying them that it is time for recertification, and the need to log into their Client Portal account, complete the application, upload information about their income and other documents and then submit.

We are hopeful that moving recertifications online will streamline the process and make it easier for assisted tenants to complete. Moving forward, internal DHA staff are working with developers in hopes of rolling out the next phase of the Landlord Portal where landlords will have access to submit notice of a change in the rent amount. This is still in research and development. Stay tuned for updates!

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